Our public sector customer requires integrated user support and content management services from a single source for a study programme database that amasses around 60,000 page views per day. This is a service that Content5 has been successfully delivering for the past 15 years. The database has become a flagship product for our client, as it is considered one of the most important sources of information for young people from all over the world who wish to study in Germany. 

We manage all non-technical components of the database by organising the data input with about 1,800 individuals from 200 institutions. As a direct point of contact for user support and content-related questions, we take care of all communications and are a go-between at the intersection of the user and the IT agency.

We are also in charge of the entire content management. Our work here is guided by our client’s style guide and supported by our international network which we put to use for our meticulous and multi-step editing process. We work through over 2,200 entries this way, also making sure to crosscheck the image selection. As a result, the database is correct, in terms of  both content and language. Thanks to our routine reviews at fixed intervals, and our on-demand changes, we make sure the database stays up-to-date. 

We also provide conceptual input to continuously update the database’s utility. These updates can be new features, which develop future innovations or link to additional content to better inform the target audience.